Frequently Asked Questions

Answer all of your questions

Your credit card is charged at the point of sale when you press review and pay my order.

Yes, we will be more than glad to take your order over the phone QuickPay with  Zelle and Cash App $sousnati

As a merchant I had to provide detailed documentation to be approved to accept credit cards. SousNati.com secures your personal information from unauthorized access, use or disclosure. SousNati.com secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. In addition, as you can see by the Hacker Safe logo we display on our site, our site is scanned daily to protect against unauthorized access or hacking to the site.

Yes, we do. You can call us with a list of items you want, and we will quote you a price plus the shipping. As soon as your money order arrives, your products will be sent to you if they are in stock or ordered if necessary and then shipped to you as soon as they arrive at our warehouse.

Quick Ship means that the product is in stock at our facility and will be shipped out within 24 to 48 hours not including weekends.

These products are not in stock at our facility and have to be ordered from our suppliers

When an order is placed for products that are backordered, we notify our distributors and verify a ship date. In addition, we check with one of our other 21 suppliers to see if the product is in stock and available for shipping. When we have verified a source and a shipping date, we will contact you to keep you updated on your order status. As soon as we receive the backordered product, it is shipped to you.

You have 2 options. First, you can choose another product in its place. If the product is priced less then your original item, we will send the new product and issue a refund for the balance. If the item you choose is more, we can add the difference to your credit card. Second, if there is no other products that you would like, we are happy to issue you a refund as a credit to your charge card.

Once a credit is processed to your credit card it can take 1-3 days to show up on your online statement. The process that banks use to issue credit card refunds is similar to how a check clears through the banking system but quicker.

We only sell new products. We do not sell used products. So, in the event you receive a damaged item, we reorder the item and send it to you with a return label for the damaged one. If it’s a factory defect, we send it back to the distributors. If you receive your package and you have a damaged item due to shipping, (the shipping box is crushed , stepped on or damaged in some way) we send out a new item with a return label for the damaged one and report the damage to the shipping company.

When you report a missing package to us, we contact the shipping company and ask them to trace the package using the tracking number. If they determine the package cannot be found, they contact us and we send your order out to you again. If they trace the package and find that it was delivered to your address, they will have the driver contact you and tell you where it was placed at the time of delivery

Requesting that a signature be collected at the time of delivery is the most secure way of insuring you receive your package. If you would like to require a signature for delivery, just put a note in the comments section during the checkout. Please remember that if the shipping company attempts to delivery a package that needs a signature and no one is home, they will not leave the package.

Unless the customer has indicated that they want the package signed for upon delivery, the shipping company will just leave it at the shipping address.

If the tracking records of the shipping company indicate that the package was delivered to the proper address, your package was most likely stolen. We are not responsible for unsigned packages that are stolen after they are delivered. We suggest that you report the theft to your local law enforcement agency.

  1. All information that you give us during your checkout or when you sign up for our email list is only used by SousNati.com to fill your order and to send you emails regarding our products. We do not share this information with anyone.

Yes, we will be more than glad to take your order over the phone
QuickPay with Zelle and Cash App $sousnati

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